Has anyone else had trouble getting a hold of someone at The Footed Shaft. Keep getting answering machine when calling and no response to emails? I understand they possibly are on vacation but the recording says they will get to you in a day.

Lamont Grainger is sorely missed, he always answered the phone.

I messaged and called them a couple months back and got no response. I took my business to 3 Rivers.

This doesn’t sound good for me. I put in a order Feb 1st online and haven’t heard from them since they ran my cc and said they received my order.

I saw on another site that they are relocating their operation right now.

DP

I ordered from them on Feb 29. Same thing, email confirmation, won't answer phone messages or emails. I have been ordering from them since Lamont owned it. A simple email stating when they would ship would be nice. This was the last time. I plan on calling my credit card company to see if I can block the transaction.

Dave where did you see they were moving?

There are several threads on here with essentially the same content as this one.

Seems everybody did end up getting their stuff though.

I go back to Lamont too, but would like to give Terry and family an A+ for the years they had the Footed Shaft. Miss the trailer at the Rapids Shoot every year when I would stock up and save on shipping! Have no experience with new people?

Same area, just a different building was my understanding.

DP

I never heard from them about issues with my last order end of last summer. I received a smaller, less cost item than I ordered and had three items missing from a tear in the bottom carton tape. After a long ordeal with my cc company I got the $101 credit and donated the wrong item received to an archery club for a fundraiser auction. I had ordered over $300 on multiple orders last year and also stayed with them after they bought it. On a previous order I received a dozen nocks for 100 ordered but they did correct it. Obviously never again.

You won't stay in business very long if you don't take care of your customers..

Hmmm isn’t good. I had ordered in years past and service was phenomenal

I can't say how disappointed I am,I saw the other threads about problems. I thought I would give them another chance. Now I have to figure out how to cancel my $100 order.

Had a decent experience with the owners after Lamont, but don't really need anything now. @12 dozen wooden shafts waiting on me. Plus, the aluminum laying around. And the carbons.

Emailed and called and left a message to cancel my order. Never again, no way to run a business

What a shame. Both Lamont and Terry and his wife ran a great business. You have to wonder why people who don't have "a clue" how to run a business buy one in the first place.

I’m sure they didn’t want it to turn out like this.

By comparison I reordered my field points on ebay this morning from Arrowdude (Wapiti Archery). They were shipped by noon. I was a Footed Shaft regular customer since 1997, spent much money there over those years. Never Again.

Wapiti Archery is great to deal with.. Not as much selection though but they are on the ball and get the orders shipped quite fast..I've bought from them mostly in the last couple years..

Sagitarius also has points at a good price, not the weight I wanted though

Same experience here. Ordered on Jan27 and have not received the order.

So on March 7 I emailed and left a phone message to cancel my order. Today March 18th I received an email from them that they had issued a refund for the order. So everything is in slow motion, but they did the right thing. I am done with using them though.

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