Traditional Archery Discussions on the Leatherwall


Postal Insurance - anybody ever collect

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Messages posted to thread:
jwingman 08-Aug-22
Joe2Crow 08-Aug-22
fn 08-Aug-22
keepemsharp 08-Aug-22
longshot1959 08-Aug-22
Stringwacker 08-Aug-22
carpenter 08-Aug-22
tzolk 08-Aug-22
Orion 08-Aug-22
[email protected] 08-Aug-22
DaveLint 08-Aug-22
tracy warren 08-Aug-22
Archre167 08-Aug-22
Muddyboots 08-Aug-22
babysaph 08-Aug-22
Thumper 08-Aug-22
Matt B 08-Aug-22
jimwright 08-Aug-22
Kelly 08-Aug-22
Stringwacker 09-Aug-22
eddie c 09-Aug-22
B.T. 09-Aug-22
fdp 09-Aug-22
selstickbow 09-Aug-22
Kelly 09-Aug-22
LBshooter 09-Aug-22
Babysaph 09-Aug-22
Scoop 09-Aug-22
jwingman 09-Aug-22
Gary Savaloja 09-Aug-22
Gary Savaloja 09-Aug-22
BowAholic 10-Aug-22
Gary Savaloja 10-Aug-22
SJR Bows 10-Aug-22
nocking point 10-Aug-22
Curtis Schaffhauser 10-Aug-22
Steve P 10-Aug-22
crookedstix 10-Aug-22
Kelly 10-Aug-22
fourfletch 10-Aug-22
Steve P 10-Aug-22
old fudd 10-Aug-22
bluesman 10-Aug-22
bluesman 10-Aug-22
From: jwingman
Date: 08-Aug-22




Has anyone ever had to turn in a request for Postal (USPS) insurance? and if so, did you ever collect? I keep hearing horror stories about damaged packages that have never received any compensation for lost or damaged packages. With the higher cost for shipping, they have also increased the cost of the insurance. Maybe someone can chime in about good or bad experiences. I will be shipping a rather expensive bow in the near future, and I don't want to waste my money on insurance if there is no chance of getting any result in the event something happens. Any feedback would be appreciated. - Let me know your experiences. - jwingman

From: Joe2Crow
Date: 08-Aug-22




I’ve been involved in 2 claims. Both denied for bs reasons. Scam.

From: fn
Date: 08-Aug-22




Collecting from them is a big joke. When you ship take pictures and document as well as you can. I had one claim and just gave up on it. That being said ive shipped alot of archery stuff through the years and that is the only time it happened.

From: keepemsharp
Date: 08-Aug-22




We ordered a special bed for our old dog, the temp. mail man delivered it to the wrong place. Our normal carrier told her boss about it, they contacted the place it was delivered and they said they didn't know what we were talking about. The PO knows where it went but they would not give the address to me. The sender did not owe us anything, they did nothing wrong.

From: longshot1959
Date: 08-Aug-22




the answers are Yes and NOPE!

From: Stringwacker Professional Bowhunters Society - Qualified Member Compton's Traditional Bowhunters
Date: 08-Aug-22




I got the $50 which is the base insurance amount for priority mail without the extra cost for insurance.

I didn't say it was easy. They wanted pictures, descriptions, original purchase receipts, etc.

It's funny though...after they eventually paid, 6 months later the package should up to the recipient

From: carpenter
Date: 08-Aug-22




NOPE!

From: tzolk
Date: 08-Aug-22




Yes once I shipped a bow that arrived damaged. The recipient received the tube with a big red damage sticker on it. I filed a claim with the photos and a purchase receipt and they paid. Probably one in a million.

From: Orion Professional Bowhunters Society - Qualified Member Compton's Traditional Bowhunters
Date: 08-Aug-22




A fella bought a set of limbs from me. Despite the package being well wrapped, one of the limbs fell out of the package before it was delivered to him. He filed a claim for the insured amount, about $300 if I remember correctly, and was paid. Then, a few months later, he was at the post office and it turns out the missing limb was there. That's apparently where it fell out. Wasn't damaged and he was given the limb. No request to return the claim paid. He made out pretty good on that one.

From: [email protected]
Date: 08-Aug-22




I had an insured properly packed Brooks Grumley destroyed by the USPS and the repeated attempts to collect insurance (for less than the sold price)rejected.Ill never insure another item it was a JOKE.Sold to a guy at Three Rivers and they vouched for the value and packaging.

From: DaveLint
Date: 08-Aug-22




From personal experience, my advice is don’t waste the extra money on insurance. Pack the item better than should be necessary and hope for the best.

From: tracy warren
Date: 08-Aug-22




I am a mailman at this present time. I would advise no one to get the insurance. It will be denied most of the time for a bs reason.

They can’t even get a payroll correct. I’ve been shorted on my check three times now and have yet to collect. One day going back to February and another in March. There is no excuse for this and it is a hot point for me.

I was also shorted a day last October but I was able to recoup that during the Christmas rush by actually being dishonest about some time and mileage.

They are the worst managed place I have ever witnessed.

From: Archre167
Date: 08-Aug-22




I shipped a bow with insurance and the package went missing for a few weeks. Asked about what to do at the P O and they told me the hoops to jump thru and I did. Filed a claim and the package was delivered two days later-EMPTY and the end taped back up with their clear tape. Then was told something should happen at the two week time since filing the claim and on that day received a check. It worked out for me but was bizarre how it got handled.

From: Muddyboots
Date: 08-Aug-22




I had a positive experience. Mailed a Hoyt Pro Medalist. Buyer let me know it was broken when delivered and I asked for pictures. Filed a claim for value of bow and shipping cost, and 2 weeks later was paid in full. This was about 4 years ago.

From: babysaph Professional Bowhunters Society - Qualified Member
Date: 08-Aug-22




words of wisdom. Save your money. Not work it

From: Thumper Compton's Traditional Bowhunters
Date: 08-Aug-22




I had received a vintage air rifle damaged from a guy across the country, with insurance. It came in obviously ran over, stock broken, pieces hanging out, etc.

I filled out the form online, they stated to bring it to the local post office for inspection. After going inside and explaining I was about to bring in a "gun" (it's a federal building) they looked the package over, and kept it. They sent me a check for $600 a day later.

Worked for me, I didn't have any trouble.

From: Matt B
Date: 08-Aug-22




I did on some arrows. I got pics from the guy who received them. With the pics, they paid.

From: jimwright
Date: 08-Aug-22




Over the years I have sent and received many dozens of bows, arrows and bamboo fly rods. I have had a total of one bow shipped that was damaged, the tip was broken. It was a pain in the ass because it was of course the only time I lost the Post Office receipt but I did get compensated the full ammount it was insured for which was the cost of a new bow.

From: Kelly
Date: 08-Aug-22




Yes, every time I’ve had a damaged insurance claim they have paid with none of the hassles or denials claimed previously. I will continue to ship Priority Insured and specify insurance to be on parcels sent to me.

From: Stringwacker Professional Bowhunters Society - Qualified Member Compton's Traditional Bowhunters
Date: 09-Aug-22




I think the hardest thing to provide that they ask for is the original receipt of what you paid for it. If the item is several years old, you know your not likely going to have the receipt.

Also, take a picture of the item and package before you send it.

From: eddie c
Date: 09-Aug-22




I did once for a $900 money order. It took 3months but did get my money back. Said I had to wait 60 days for check to clear. Also got my money back for the Tracking and signature request.

From: B.T.
Date: 09-Aug-22




A friend sells lots of bows online, one old Bear Kodiak was lost. He filed the claim and they asked for a picture and price. He printed out the picture and price from the 3 rivers catalog of a new Super Kodiak. They gave him his money based on that info. There was no other way to comply.

From: fdp
Date: 09-Aug-22




So sounds like the odds are better than 50/50 that you will be able to collect on the insurance claim.

I always ensure my packages but have never had to file a claim.

From: selstickbow
Date: 09-Aug-22




I bought a DH several years ago, insured, badly twisted limb, box bashed, told seller, seller filed claim, PO denied claim after inspecting my delivered bow and box.. Seller made good to me.

From: Kelly
Date: 09-Aug-22




They do ask for a receipt, that is simple to provide. Have seller make a receipt out to you for what you paid. Seller provides copy of said receipt to PO.

Have been on the seller end at least 4 times, even one for $1000 and no problems collecting. Even got my shipping reimbursed.

Have also been on the buyer end a couple times and seller received payment for insured amount.

Never have been involved with a denied claim.

But the seller has to purchase insurance at time of shipping and that insurance has to be for the value of the item buyer purchased. You shouldn’t buy insurance for more than it’s worth.

From: LBshooter
Date: 09-Aug-22




You have to have a receipt for the item, luckily I haven't had to make a claim. If you have no receipt you'll have a tough time collecting.

From: Babysaph Professional Bowhunters Society - Associate Member
Date: 09-Aug-22




Sounds like some have had great luck.. I just play the law of averages and never buy insurance. I am sure I have saved enough over the years to replace the lost item. But that is just me..I never buy product warranties either

From: Scoop Professional Bowhunters Society - Associate Member
Date: 09-Aug-22




Good information Kelly. And thank you.

From: jwingman
Date: 09-Aug-22




Thanks for all input. It is valuable information to all. - jwingman

From: Gary Savaloja
Date: 09-Aug-22




There are two sides to every issue. I was a Postmaster from 1983 until 2007 and helped process a lot of insurance claims. There were times I couldn’t believe how poorly packages were wrapped. Still, I think we pretty fair on adjudicating claims. We paid off on far more than we refused.

Personally, I have probably shipped a dozen or so bows. And have received as many through the mail. Yes, some were beat up pretty badly - really no reason for it other than sloppy work.

But I have always paid for additional postage, I don’t think there is any better delivery service out there.

From: Gary Savaloja
Date: 09-Aug-22




There are two sides to every issue. I was a Postmaster from 1983 until 2007 and helped process a lot of insurance claims. There were times I couldn’t believe how poorly packages were wrapped. Still, I think we pretty fair on adjudicating claims. We paid off on far more than we refused.

Personally, I have probably shipped a dozen or so bows. And have received as many through the mail. Yes, some were beat up pretty badly - really no reason for it other than sloppy work.

But I have always paid for additional postage, I don’t think there is any better delivery service out there.

From: BowAholic
Date: 10-Aug-22




Gary Savaloja~thanks...and I agree... but I still do not like the $15 surcharge on a 30.5" box of arrows that I'm donating.... LOL

From: Gary Savaloja
Date: 10-Aug-22




I agree with that. They are pricing themselves out of the market for us, I think. A surcharge for longer items is probably reasonable, but nearly half the original price seems excessive.

As I have been one who buys more than a few bows and tries them out, then ends up selling them, I will think long and hard about buying another ASL that is not a take down. Or at least get more serious about calculating some of the cost for shipping in the asking puce.

From: SJR Bows Professional Bowhunters Society - Qualified Member Compton's Traditional Bowhunters
Date: 10-Aug-22




I have not had in issue with Postal claims we ship about 3 bows a week. over past 12 years 3 claims and all paid.

From: nocking point Professional Bowhunters Society - Associate Member Compton's Traditional Bowhunters
Date: 10-Aug-22




yes one time,got my money in 6 days

From: Curtis Schaffhauser
Date: 10-Aug-22




Yep only one time. Ordered 67 Grizzly from Florida and the end of the box was crushed as well as the limb:(. Received what I paid for the bow which is what it was insured for.

From: Steve P
Date: 10-Aug-22




Help, I'm a little confused. When an insurance situation comes up, is the claim request filed by the person sending item, or the recipient? Obviously I've never had to deal with this.

Steve

From: crookedstix
Date: 10-Aug-22




It was incredibly frustrating to go through the process, but I stuck with it, sent photos and receipts for a bow that they lost, and eventually got the $250 insurance that I had paid for. The bow showed up on Craigslist about four months later, and miraculously we were able to get it to the original buyer.

From: Kelly
Date: 10-Aug-22




The sender files the claim after the buyer returns the damaged item and the box it was shipped in to their PO. Then that PO sends the info to shippers PO so the claim can be filed by the sender.

From: fourfletch Professional Bowhunters Society - Associate Member
Date: 10-Aug-22




Have bought and sold LOTS of bows & STUFF over the years, guess I'm lucky since I've never had or had to file a claim. Mostly USPS but some UPS and Fed Ex. As recently as this past week, TX to GA. How you package is the key, IMO<

From: Steve P
Date: 10-Aug-22




Thank you, Kelly.

Steve

From: old fudd
Date: 10-Aug-22




USPS We Cannot honor you CLAIM Item Was NOT NEW!!~It is with out a DOUBT!!! a MAJOR CLUSTER POOP!!!!

From: bluesman
Date: 10-Aug-22




Yes, once US POSTAL SERVICE insured , they were great. But I needed a form from Canada Post. . They didn't even know what form I required and said there wasn't one . I spoke with a very clueless supervisor in OTTAWA, the capital and he didn't know. I called the canada post ombudsman, he found the fornm in 5 minutes . Canada post terrible . Us postal service was very helpful and I got my full refund once the form was sent.

I still can't believe how a national company couldn't figure out what form I needed when claims are made daily ???? I have had good service from US postal service

From: bluesman
Date: 10-Aug-22




I guess I should give a few details if it helps you . The seller insured the bow for me and I said I would pay the insurance. He sent it from Texas. When it arrived it had small tire marks on it and it appeared to be driven over by a forklift . US postal service wanted photos . I took photos of the package and tire marks and the brand new bow all twisted and delaminated. Sent them to the seller and US postal service . And I got the refund. Sad part was it was a limited edition BEAR KODIAK SUPERMAG, never found a replacement. I did pick up a limited edition SUPER KODIak at a later date.





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