| From: del of logan
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| Date: 21-May-22 |
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I want to give a big shout out to some great customer service I received from this bowyer. I had bought one of his T/d recurves used. I shot for several months and really loved it. But the lower limb started to show issues and needed fixing or replacement. I called Wes and we discussed the issue. He asked if I used a bow stringer which I always do but could not vouch for the previous owner. He asked me to send the bow to him and he would look at it. A couple months after sending it I called and he said he was making a new set of limbs at no charge, even though improper stringing was likely the cause of the problem. I just received the bow back and there was not even a bill for shipping. And he included a new string with silencers and nocking point . I took it out and tried it out. I'm glad to have my favorite 3D bow back. Thank you Wes Wallace
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| From: carpenter
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| Date: 21-May-22 |
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That's awesome service, above and beyond for sure. I really love my Wes Wallace Royal.
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| From: Vaquero 45
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| Date: 21-May-22 |
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Good to hear , positive feedback and news in these end of times !
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| From: Pa Steve
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| Date: 21-May-22 |
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That's above and beyond great customer service.
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| From: M60gunner
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| Date: 21-May-22 |
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That’s Wes, had same type experience. “My bows don’t break” he told me. I was a second owner as well. That was 2007 and that bow is still shooting.
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| From: fdp
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| Date: 21-May-22 |
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Completely uncalled for and not at all surprising from him.
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| From: Andy Man
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| Date: 21-May-22 |
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Now that is good.
WAy above and beyond what was called for
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| From: goldentrout_one
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| Date: 21-May-22 |
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When it comes to customer service, Wes Wallace sets the standard....
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| From: Greenstyk
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| Date: 21-May-22 |
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You can’t beat Wes. I have one Mentor he made for me and I get my strings from him as well. If I have another bow made he will make it.
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| From: Matt Steed
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| Date: 21-May-22 |
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I have bought several bows from Wes. He is about the easiest person to do business with. He builds a great bow and his customer service is above and beyond.
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| From: soap creek
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| Date: 21-May-22 |
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I've done business with Wes on a couple occasions. He's top notch in my book. A class act for sure.
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| From: RonP
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| Date: 22-May-22 |
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how about more photos of the bow? that looks very nice.
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| From: TradToTheBone
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| Date: 22-May-22 |
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To me he went above and beyond helping you out. Good for him and great for you. I have been very fortunate I having no issues with the many bows I’ve bought over the years. I really wish some of the bowyers I’ve never met would come to our gatherings here in Michigan. Wes Wallace would be on top of my list.
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| From: Caughtandhobble
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| Date: 22-May-22 |
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Wow, that is amazing customer service right there... Somehow I have never seen one of his bows but I would love to.
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| From: texking
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| Date: 22-May-22 |
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class act for sure!
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| From: Babysaph
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| Date: 22-May-22 |
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Wow. That is great.
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| From: hawkeye in PA
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| Date: 22-May-22 |
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In today's world that's great customer service and agree above and beyond.
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| From: tracy warren
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| Date: 22-May-22 |
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That’s awesome customer service!
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| From: Jarhead
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| Date: 22-May-22 |
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This is great
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| From: scndwfstlhntng
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| Date: 22-May-22 |
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I have a Royal that is an outstanding bow. Over ten years I have had several conversations with Wes and bought a few strings from time to time. He is very accesible, knowledgable, helpful, and makes a heck of a bow.
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| From: Downcanyon
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| Date: 23-May-22 |
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And he's been doing it for a long time!
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