Traditional Archery Discussions on the Leatherwall


Lifetime warranty broadheads

Messages posted to thread:
Blake1084 10-Jul-18
Liquid Tension 10-Jul-18
aromakr 10-Jul-18
George D. Stout 10-Jul-18
Longtrad 10-Jul-18
George D. Stout 10-Jul-18
Jarhead 10-Jul-18
smj8322 10-Jul-18
Birdy 10-Jul-18
Mpdh 10-Jul-18
Birdy 10-Jul-18
Dkincaid 10-Jul-18
timex 10-Jul-18
GF 10-Jul-18
4nolz@work 10-Jul-18
Jon Stewart 10-Jul-18
Dennis in Virginia 10-Jul-18
Wapati caller 10-Jul-18
Gvdocholiday 10-Jul-18
Wapati caller 10-Jul-18
4nolz@work 10-Jul-18
Elkpacker1 10-Jul-18
Dennis in Virginia 10-Jul-18
Dkincaid 10-Jul-18
Blake1084 10-Jul-18
Arrowflinger 10-Jul-18
Shawn 10-Jul-18
Olgramp 10-Jul-18
Babysaph 10-Jul-18
Babysaph 10-Jul-18
Birdy 10-Jul-18
Bowmania 11-Jul-18
eddie c 11-Jul-18
GF 11-Jul-18
GF 11-Jul-18
dean 11-Jul-18
warden415 11-Jul-18
Tim Finley 12-Jul-18
Budly 12-Jul-18
Babysaph 12-Jul-18
warden415 12-Jul-18
fdp 12-Jul-18
oldgoat 12-Jul-18
Babysaph 13-Jul-18
Flash 13-Jul-18
From: Blake1084
Date: 10-Jul-18




No doubt that is awesome for someone to stand by their product that way, but do you think that leads to a low profit margin and is the reason we have seen some of our favorites go away? I can understand returning something that doesn't spin true out of the package or some other flaw, but returning something you ruined because you can is something else.

From: Liquid Tension
Date: 10-Jul-18




I personally would never use the return policy unless the product was defective. You can take a look @ L.L. Bean & the way they had to reshape their return policy. Lots of dishonest people out there.

From: aromakr Professional Bowhunters Society - Qualified Member
Date: 10-Jul-18




Broadheads are for the most part a low profit return. I can remember when Gene Wensel developed the Woodsman. he told me he made $3/doz. yes that was some years ago, but when compared to other products the return was minimal.

Bob

From: George D. Stout Compton's Traditional Bowhunters
Date: 10-Jul-18




People take advantage of the warranty and send back junk heads that they beat up. It's little wonder there are few warranties like that, and actually amazing that some still do it. Yes, LL Bean is a prime example of what 'people' cause.

From: Longtrad
Date: 10-Jul-18




Eh I always thought of it as more of a marketing tactic, I think you are more likely to loose a broadhead than damage it, but it gives the customer a warm fuzzy feeling.

But if someone has a no questions asked warranty than I think it would be fair to turn in BH that hit a rock and had the edge get chipped or something like that.

From: George D. Stout Compton's Traditional Bowhunters
Date: 10-Jul-18




"But if someone has a no questions asked warranty than I think it would be fair to turn in BH that hit a rock and had the edge get chipped or something like that."

And that is why companies go zip. No personal accountability for misuse...just turn them in for new ones. How long does a company survive if every one who bought them had that attitude. I can see why most don't do it anymore.

From: Jarhead
Date: 10-Jul-18




Geez... I can't believe I just read that. With you GDS.

From: smj8322
Date: 10-Jul-18




Exactly what George said. Sadly though that type of mentality fits right in with the rest of society today..

From: Birdy
Date: 10-Jul-18




What's the point of the warranty then? Only for heads that weren't made correctly in the first place? They should replace those regardless of a warranty in my opinion.

From: Mpdh
Date: 10-Jul-18




The point is a warranty is given for any manufacturing defect that may occur. It should not apply to operator error or misuse.

MP

From: Birdy
Date: 10-Jul-18




I think they should replace a defective head with or without warranty, that's just a slip up in quality control. If it's only used for that it really has to purpose to me.

From: Dkincaid
Date: 10-Jul-18




I’m fairly certain that Magnus stated in the warranty or advertising that even if you dull them etc to send them back. I may be wrong on that. If you use it as an advertisement or make the promise you get what you get. A warranty that clearly states that it protects against manufacturers defects is easy to enforce and would cut down on this. Ll bean brought their problems on their selves. I personally don’t choose to use warranties like that but if you use it as a selling point you will and should have those that do use it as advertised

From: timex
Date: 10-Jul-18




I shoot abowyer heads many years agow I asked the guy about the warranty & he said you break it we replace it no questions asked in 2005 I bought 9 I still have 5 have never returned 1 but if I were to hit a rock & split a furrel or damage an edge beyond repair or bent one I would send it in. I also exercise commen sence & use less expensive heads when hunting in Rocky areas I like zwickey no mercy single bevel for that

From: GF
Date: 10-Jul-18




“I think they should replace a defective head with or without warranty, that's just a slip up in quality control. If it's only used for that it really has to purpose to me.”

I think you should look up the definition of Warranty. And I can assure you that it is NOT the same concept as “guaranteed indestructible”.

From: 4nolz@work
Date: 10-Jul-18




If they advertise it they should honor it.

From: Jon Stewart
Date: 10-Jul-18




I think of a broad head the same way I do as a bullet when shooting at game. Used once and if you get it back that would be a plus.

From: Dennis in Virginia Professional Bowhunters Society - Qualified Member
Date: 10-Jul-18




I agree with Jeff, I consider any arrow/broadhead I shoot to be a possible one shot deal, and if I damage either, then it is on me. I would not send them back for something that was my responsibility.

From: Wapati caller
Date: 10-Jul-18




I bought some cutthroat heads because of the warranty. I have shot a couple elk with them and one of them took a beating after a pass through. I contacted the company and asked if the warranty would work for that head and they said that is exactly what it is there for.

From: Gvdocholiday Compton's Traditional Bowhunters
Date: 10-Jul-18




I know Magnus honors their warranty, no questions asked. However, I have to feel that for everyone one person who may use said warranty, that there are 100 customers simply too lazy to go through with it and end up buying a new pack every year.

From: Wapati caller
Date: 10-Jul-18




After reading through all the comments all I can say is wow. Some of y'all need to get off your high horse.

From: 4nolz@work
Date: 10-Jul-18




I can't imagine many actually do it but sometimes like the LLBean stories make me wonder how some people can look themselves in the mirror.I use silver flames I'd never consider a return.

From: Elkpacker1
Date: 10-Jul-18




I have some bent VPA's I dug out of a cedar. After postage gas and time its better to just buy new ones on line.

From: Dennis in Virginia Professional Bowhunters Society - Qualified Member
Date: 10-Jul-18




my post should have read I agree with Jon. sorry.

From: Dkincaid
Date: 10-Jul-18




LIFETIME REPLACEMENT GUARANTEE

Our Magnus Lifetime Replacement Guarantee is very simple. If at any time you break, bend or have a concern with any Magnus Broadhead, send it to us and we replace it.

As a example: When you shoot through an animal and the broadhead hits a rock on the ground and is damaged, send it in and we replace it. ITS THAT SIMPLE!!

I would not do it but they are using it as a selling point and I’ve never heard them complain. This topic gets brought up a lot by folks that don’t really have a dog in the fight. I work around lawyers everyday it’s very important to say what you mean and mean what you say. These companies know exactly what they are doing and love this kind of advertising. A free broadhead is nothing to them compared to that person telling 5 other people to buy their products. I can assure you these companies are not being victimized if you were to ask them.

From: Blake1084
Date: 10-Jul-18




I don't think the intent of the warranty is buy one set and have an unlimited supply for life.

From: Arrowflinger
Date: 10-Jul-18




I have only bent two broadheads in 37 years of bowhunting. I have never sent one back, In my opinion anything can break. I have used several different brands. Two is not bad in that many years. I'm talking about damage from hitting an animal. If I miss and hit a rock I consider that my fault. Now if I was rich enough to buy those heads that cost 30 dollars or more each, I would probably send them back. But I am not giving that much for a broadhead.....

From: Shawn
Date: 10-Jul-18




If the company states like Magnus does than nothing wrong with sending in a bent or damaged broadhead. If a company says no matter how an item is damaged weather it be a knife or broadhead or pack that they will replace it, than it is on them to do it! Shawn

From: Olgramp
Date: 10-Jul-18




These companies are not just randomly throwing this kind of stuff out there, they have it figured to a T what % of broadheads they sell will actually come back for warranty.

as far as LL bean, ever think their PR people just spread those stories around so they can get out of their warranty, cut costs, and have you feel sorry for them instead of being mad at them for not honoring their advertisements?

From: Babysaph Professional Bowhunters Society - Associate Member
Date: 10-Jul-18




I run a business and always thought that type of warranty was total BS. And yes it is why they go belley up.

From: Babysaph Professional Bowhunters Society - Associate Member
Date: 10-Jul-18




It's kind of like a car company giving you a new car because you wrecked your old one.,

From: Birdy
Date: 10-Jul-18




More like a tobacco company giving you a free pack of smokes once a year

From: Bowmania Professional Bowhunters Society - Associate Member Compton's Traditional Bowhunters
Date: 11-Jul-18

Bowmania's embedded Photo



Pretty sure I could have sent this Snuffer back and put them out of business sooner!!!

Now, if I paid 100 smackers for 3 broadheads, I might have a different opinion. They have that return policy built into the price. If they took it out I wonder how much they'd cost?

Bowmania

From: eddie c
Date: 11-Jul-18




i shot snuffers back in my compound days. when i first got into trad, i still used them. one of my first shots with a recurve i hit a doe in the shoulder ball joint and it bent the front of that head right where the front vent gets to the ferrule. i sent a picture to Mike just for conversation. i told him no thanks, it wasnt his fault i didnt place my shot. i stuck a label on that head and i remember that hunt every time i see it. that doe was eating on persimmons when i shot her. she ran off, 20 minutes later she came limping back to eat some more but stayed outside of my shooting range.

From: GF
Date: 11-Jul-18




The Magnus proposition is not a “warranty”, it’s a business model. When they’ve invited you to send back any damaged heads, I guess they figure they’ll get you hooked so solidly that they’ll sell another 3-pack for every single head they have to replace. Hope it works out for them. Ace doesn’t make you that deal, so it’s not baked into their pricing.

Guess they figure happy customers don’t have to be held hostage to get them to buy more!

LOL

From: GF
Date: 11-Jul-18




“as far as LL bean, ever think their PR people just spread those stories around so they can get out of their warranty, cut costs, and have you feel sorry for them instead of being mad at them for not honoring their advertisements?”

Not for a nanosecond!

I worked PT in an REI store for about 10 years and you wouldn’t believe what kind of crap people would pull. Everything from “Buy” & Return because they figured it was cheaper than renting the exact same item for the three days that they needed it, to beating things completely to death and wanting a replacement “because it's worn out” to returning a sleeping bag because “it has a hole in it” (a hole the exact shape and size of the hot MSR stove they dropped on it) to stuff which must have been intentionally destroyed. I remember a pair of otherwise- spotless hiking boots which looked like they’d been used to control a motorcycle that had no brakes and the guy was just dragging his feet on the pavement.

There was even a guy who brought in a bicycle with a cracked frame and wanted us to tear down the bike, ship the old frame back to Trek, and reassemble everything for him on the new frame (several hundred dollars worth of labor) FOR FREE. Except that REI never sold Treks. Seems the shop that he bought it from had questioned whether the damage was actually a warranty claim, and besides, it was such a hassle because they were like a whole MILE farther down the road...

I heard that at Bean’s it was so bad that they had people buying worn-out shirts at thrift stores and garage sales and “returning” them to Bean’s for a full refund. I guess the tipping point was when somebody tried to return a shirt that the CEO had donated to Goodwill or somebody - with his name printed inside the collar.

Sad fact is that honest people can’t imagine anyone doing such things, but there are plenty of highly imaginative DISHONEST people out there coming up with new scams every damn day. Good news is that if you can’t believe how had some people are willing to be, it probably marks you as an honest person.

From: dean
Date: 11-Jul-18




If a broadhead came with a 'you lost it, we will replace it ' guarantee, I would be their first customer.

From: warden415
Date: 11-Jul-18




I don’t get it? I have shot Magnus for years. Broke/bent several and never sent one back. But, they advertise it so why would I be wrong in sending one back if I chose? I don’t do it and probably many other don’t send them back because they are relatively cheap so I just buy new. For the naysayers, if you bought a set of $2000 tires for your truck and they advertised lifetime mileage warranty that they will never wear out, and then they wore out after 10k miles, would you send them back? I’m 100% sure I would!!

From: Tim Finley Professional Bowhunters Society - Qualified Member Compton's Traditional Bowhunters
Date: 12-Jul-18




I bought 3 expensive broad heads from a popular manufacturer one that many on here use . They were advertised as a custom head and had a little indian arrow head cut out in the vent area . I paid over $50 for them. I used them hunting hogs, they all broke, they were a one piece and the screw part broke off. The one I found inside of a hog was also as dull as a butter knife . I didn't send them back . I also had 6 Magnus and every one curled up on impact, bad curls. I hit a deer in the spine and the arrow bounced off, I later got the deer it should have dropped from a spine shot .I didn't send those back either maybe that's what they hope for and is the norm .

From: Budly
Date: 12-Jul-18




I had a beautiful large JanSport internal frame backpack for cold weather hunts. After 25 years, it suffered some parts failures. I returned it for repair and was willing to pay. They responded by sending me a new updated replacement pack. That was the only option other than starting over and buying a new pack. I sure am glad that I have bought 5 or 6 other packs from JanSport over the years for myself, wife and 4 kids. I won't buy a pack anywhere else. Maybe they know what they are doing with that warranty policy! They are not out the sales price. Rather they are out the production cost and shipping. All and all, they made good money from me and I'm a very happy customer.

From: Babysaph Professional Bowhunters Society - Associate Member
Date: 12-Jul-18




Warden15. If anyone biugjt tires because a company said they would never wear out then they are falling for a sales pitch. Tires wear out and broadheads break.

From: warden415
Date: 12-Jul-18




Babtsaph, that was a made up hypothetical on the tires! Obviously tires will wear out. You are missing the point! If the company warranty say they will last forever or we will replace them for free. Why should someone be ridiculed for returning them?

From: fdp
Date: 12-Jul-18




Actually the bottom line is that if the company didn't build in to the business model a plan to have the estimated percentage of returns covered, it was a poor business model.

I've never returned one myself, but sure wouldn't feel bad about doing it.

I suspect they were smart enough to have that figured out from the git/go.

From: oldgoat
Date: 12-Jul-18




I have some insider knowledge of a couple companies that do this and it's a no brainer policy that pays for itself with free advertising it provides. Plus the one company has only had a small handful if that much that have been returned!

From: Babysaph Professional Bowhunters Society - Associate Member
Date: 13-Jul-18




I guess they shouldn't be ridiculed but surely you have to know that is a sales pitch. That is all I was saying

From: Flash
Date: 13-Jul-18




No questions asked lifetime warranty... Why would you say it if you don't mean it?





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